Enrique Pérez del Campo

The Industrial Revolution favored the growth of supply, until its surplus with regards to demand led to the paradigm shift from focusing on the product (a good product sells itself), or production (a cheap product sells itself), to the emphasis on customer relationships (understanding consumer needs through market research). Therefore, economic and technological development facilitated the incorporation of the business research discipline into the process of decision making in the beginning and business intelligence processes these days in order to make well informed decisions at lower economic risks (Mendez del Rio, 2006).Thus, this book provides managers and students alike, with a clear analysis of business research methods, combining the knowledge, understanding and skills necessary to complete a successful research project.Readers will learn from proven examples and case studies based on real life situations, which complement theoretical concepts and clearly illustrate how to do an appropriate market research. With each chapter, the reader is guided through all the stages of a market research process -from problem recognition to final report writing.This book offers both a deep understanding and at the same time permits judgment and analysis from a financial-audit perspective. It reviews and develops easy-to-follow theoretical and practical concepts in a simple, concise and clear structure that facilitate the application of business research methods to a wide variety of business sectors.

The Industrial Revolution favored the growth of supply, until its surplus with regards to demand led to the paradigm shift from focusing on the product (a good product sells itself), or production (a cheap product sells itself), to the emphasis on customer relationships (understanding consumer needs through market research). Therefore, economic and technological development facilitated the incorporation of the business research discipline into the process of decision making in the beginning and business intelligence processes these days in order to make well informed decisions at lower economic risks (Mendez del Rio, 2006).Thus, this book provides managers and students alike, with a clear analysis of business research methods, combining the knowledge, understanding and skills necessary to complete a successful research project.Readers will learn from proven examples and case studies based on real life situations, which complement theoretical concepts and clearly illustrate how to do an appropriate market research. With each chapter, the reader is guided through all the stages of a market research process -from problem recognition to final report writing.This book offers both a deep understanding and at the same time permits judgment and analysis from a financial-audit perspective. It reviews and develops easy-to-follow theoretical and practical concepts in a simple, concise and clear structure that facilitate the application of business research methods to a wide variety of business sectors.ContentsIntroduction.- PART I: GATHERING THE DATA. Nature and Characteristics of Marketing Research.- Marketing Research Organization and Planning.- Sources and Tools of Market Research Data.- Measurement Scales and Questionnaire.- Surveys.- Panels.- Marketing Experimental Research.- Observation.- Qualitative Tools.- Theory and Practice of Sampling.- Fieldwork.- PART II: ANALYSING THE DATA. Survey Code and Tabulation.- Hypothesis Testing.- PART III: THE REPORT. The Report.- Figure Index.- Table Index .

Este manual de ventas abarca tanto los temas básicos y de necesario conocimiento, para cualquier estudio introductorio de ventas, como los avanzados que permiten alcanzar el éxito a la empresa. Recoge aspectos básicos empresariales de la dirección y técnicas de venta, como son la venta personal y la dimensión estratégica que tiene la venta para la empresa, para pasar a estudiar la fijación de objetivos, la planificación de las ventas y la gestión de la fuerza de ventas.

Es un libro que analiza con un lenguaje directo los diversos temas, normalmente tratados de forma aislada, que componen la comunicación comercial que se realiza fuera de los medios masivos e impersonales de comunicacion, como son la publicidad directa; la publicidad en el lugar de venta; el telemarketing; las ferias y exposiciones; el patrocinio y mecenazgo; las relaciones publicas; la promocion de ventas y la publicidad en internet.