Tapa dura
THE TOYOTA WAY TO SERVICE EXCELLENCE: LEAN TRANSFORMATION IN SERVICE ORGANIZATIONS Jeffrey K. Liker
Otros
TOYOTA WAY: 14 MANAGEMENT PRINCIPLES FROM THE WORLD S GRATEST MANUFACTURER (4 CD) Jeffrey K. Liker
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LAS CLAVES DEL EXITO DE TOYOTA: 14 PRINCIPIOS DE GESTION DEL FABR ICANTE MAS GRANDE DEL MUNDO Jeffrey K. Liker