La misión del soporte al servicio es asegurar que el cliente tiene el acceso a los servicios apropiados apoyando los procesos de negocio. Los temas tratados incluyen Service Desk, gestión de Incidencias, Gestion de problemas, gestion de la Configuracion, gestion del Cambio y gestion de actualizaciones. Disponible tambien en aleman y frances

Combining the latest thinking in the field with practical, step-by-step guidance, the Third Edition of John W. Creswell and Vicki L. Plano Clarks Designing and Conducting Mixed Methods Research now covers seven mixed methods designs with accompanying journal articles illustrating each design. The authors walk readers through the entire research process, and present updated examples from published mixed methods studies drawn from multiple disciplines. In addition, this new edition includes information about the dynamic and evolving nature of the field of mixed methods research, four additional methodological approaches, and coverage of new directions in mixed methods.

This book is an update of the authors Primavera Version 5.0 book and contains more chapters including Global Change, Custom Data Fields and Leveling. It has been written using the Construction and Engineering version but may be used by any industry and covers Versions 3.5 to 6.0. The book is packed with screen shots, constructive tips and contains workshops with solutions at the end of each chapter for the reader to practice the skills taught.