JOHN TOWNSEND

Esta obra devela los mecanismos históricos, biológicos y sociales que se hallan detrás del comportamiento de hombres y mujeres. De este modo, el autor presenta una de las explicaciones más completas y fundamentadas acerca de qué es lo que buscan las mujer

Nesse livro encorajador sobre amizade, o psicólogo Dr. John Townsend renova a esperança e oferece ajuda para melhorar os relacionamentos. Ensina como torná-los infinitamente melhores, ainda que você

This edition of The Presentations Pocketbook, published October 2009, is packed full of tips and techniques for planning, structuring and delivering a polished presentation. A good starting point for the inexperienced and a quickly assimilated refresher course for the more experienced, this title is consistently among the best sellers in the Pocketbook Series. The content covers overcoming nerves, handling audience questions, and making the message memorable with visual, hearing and feeling (VHF) support. An intriguing and entertaining short story at the end of the book, what the author terms a presentations parable, reinforces the key learning points. There is too a practical presentations checklist and lots of visual content to enhance the learning experience. Author John Townsend is a polished speaker with a life-time of experience in leading training courses and presenting at conferences and events worldwide.

A pocketful of tips and techniques for trainers, teachers, instructors and group leaders

The Trainers Pocketbook - the title that launched Management Pocketbooks and with worldwide sales approaching 100,000 copies! - has been fully updated and is now available in its 11th edition. This best-seller takes a succinct, practical approach to all aspects of structuring and delivering a training course or workshop. It covers learning theory, learning environment, techniques for opening and closing the session, the right equipment and how to use it, preparation, delivery and group activities. Author John Townsend writes: "This new edition has been totally revised in light of the advances in training technology, especially in the audio-visual field, but retains all the still-valid classics that have made it a favourite with trainers all over the world for so many years. And in comes lots of fun interactive stuff you can do on the web in front of the class - dreams come true for veteran trainers like me!""As always, this new edition of the Trainers Pocketbook is a must-have resource for any traner. The new additions are insightful and complete an already indispensable guide to training practice. I love it!" Fabbio Grassi, Executtive Learning Director, IMI, Ireland

The Managers Pocketbook is aimed at team leaders, supervisors and people managers of all levels. The 5th edition of this popular title in the Pocketbook Series will be published in March 2014. Using the acronym POLCA, the pocketbook teaches the five essential management skills: P for planning; O for organising; L for leading; C for coaching/correcting; and, A for achieving. There is a separate chapter on each of these five skills, preceded by an overview of the managers role. The Managers Pocketbook is extensively illustrated and concisely presented, reflecting the lively, right-brained approach that author John Townsend has developed throughout his long career in helping managers excel and deal with the many challenges they face.

A collection of 24 portraits of difficult participants encountered on training courses and at meetings. Meet the Trapper, the Griper, the Silent Cynic, the Whisperer and their many friends. Learn how to cope with them using such techniques as blockbusting, psychological judo, reframing, self-revelation and confrontation. Cartoons of the characters add to the humorous approach and there are four mini case studies. "I loved the book. It shows such a great variety of ways to deal with challengers."

The facilitraining rainbow wont lead you to a pot of gold but it will enable you to decide on the most suitable approach for your next facilitation session. This innovative decision-making model is central to The Facilitators Pocketbook - a comprehensive guide covering all stages of facilitation, from planning through to implementation. Interpersonal skills (including attitudes and values) and session skills (including energising and problem solving) are dealt with at length. This second edition contains significant new material, notably the addition of a detailed case study and examples of six typical facilitation sessions. "John and Paul provide a quick route to a practical understanding of facilitation. This book should be compulsory reading for all managers handling change." Teresa Kilmartin, Executive Manager Training & Development, Irish Life Assurance plc "This book is the perfect illustration of what facilitation is all about - making things easy. Reflecting on the methods, skills and techniques described, it is easy to understand what it takes to become a skilled facilitator. Read it and you will undoubtedly do it better and get better results!" Karin Priarollo, Director, Human Resources, Novartis Consumer Health

Transfer of learning is the application, back at work, of knowledge, skills and attitudes obtained in learning situations. The amount of learning that is transferred back to the workplace after a training event is the key measure of the success of that training. There is, after all, no point carrying out the training if nothing changes as a result of it. But the transfer doesnt only depend on how good the training is. A number of key factors have to be in place. In the Transfer of Learning Pocketbook, authors Dr Paul Donovan and John Townsend identify 17 factors that determine whether or not new learning will be transferred and used to improve job performance. After extensive research within the HR community, the factors were identified and then prioritised according to their impact on return on training investment. The book sets out each of the 17 factors in turn before giving the reader 70 specific action tips, grouped into five sections that follow the five stages of the training process. Donovan and Townsend have collaborated on several other Pocketbooks, including the highly-regarded Training Evaluation and Training Needs Analysis.

According to management guru Peter Drucker, the enterprise that does not innovate inevitably ages and declines. The Creative Managers Pocketbook is a treasure-trove of techniques, tools and triggers that will help you produce creative ideas. There are 10 ready-to-use techniques with such intriguing names as Nyaka, Merlin, Eureka and Brainfaxing. In each case the author explains what the technique is, in what way it can be used, how to apply it and what materials will be required. Elsewhere the book looks at the different areas (e.g. product development, customer service, efficiency) that can benefit from innovation and how to sell new and creative ideas. The numerous exercises, tests and quizzes will keep you involved and help you discover just how creative you are.

Facilitar vol dir, de manera literal, fer les coses més fàcils. El facilitador és l\´encarregat d\´ajudar les persones a prendre decisions i obtenir resultats, ha de ser capaç de treballar en la ince