RICHARD STOREY

Influencing skills are at the heart of all successful communication. The Influencing Pocketbook examines influencing styles, how to establish rapport, dealing with different personalities, handling resistance and, crucially, getting a decision. The new 2nd edition of this pocketbook lists five easy steps to influence, eight influencing styles, ten good reasons to build rapport and four different personality types with influencing techniques for each. In an American Management Association survey, in answer to the question What is the number one need for success in business today?, the most popular answer was To persuade others of my value and the value of my ideas. Author Richard Storey has written widely on the subject of persuasive communication, including books for Gower and Random House.

Mis preocupaciones sobre el futuro de la civilización occidental no se limitaban a las causas históricas del declive. La razón del auge contemporáneo del nacionalismo en los países occidentales ha sido la inmigracion masiva desde los paises del tercer mun